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Category: LOGISTICS

Asda Cardiff Bay & Deliveroo 21/03/23 No-Show Delivery – Bad Review

Asda Cardiff Bay & Deliveroo 21/03/23 No-Show Delivery – Bad Review

Today I placed an order with Deliveroo at 11.43 hours, within two hours of waiting I saw 5 riders arrive, wait, and come and go. I wasted over two hours of my time waiting. Not only this it was a waste of time for the 5 riders and petrol as not all riders deliver on bikes, plus the carbon emissions.

Deliveroo who was talking with the last rider at 13.58, stated that no one was coming out with my order and when the rider found a member of staff they said there was no order for me and that it should have been canceled at the time I placed it.

Let me explain about the store, they are one the largest supermarkets in Cardiff, so for items to be out of stock is unusual.

About Asda Cardiff Bay Wales

Asda Cardiff Bay in Wales is a popular shopping destination for locals and visitors alike. This branch of the British supermarket chain is located in the heart of Cardiff Bay, one of the city’s most vibrant and attractive areas. Asda Cardiff Bay also works closely with local suppliers to source fresh produce and other items, helping to support the Welsh economy.

In addition to its grocery offerings, Asda Cardiff Bay has a number of other departments, including a pharmacy, opticians, and a photo center. The pharmacy offers a range of prescription medications, as well as over-the-counter remedies and health and wellness products.

Asda Cardiff Bay also offers a number of services to make shopping easier and more convenient. For example, customers can order groceries online and have them delivered straight to their doorstep. There is also a Click & Collect service, which allows customers to order online and then pick up their items in-store at a time that is convenient for them.

About Deliveroo

Deliveroo is a food delivery company that was founded in London, UK in 2013. It has since expanded to operate in over 200 cities across 12 countries, including Australia, France, Germany, Ireland, Italy, the Netherlands, Singapore, Spain, Taiwan, United Arab Emirates, Kuwait, and the United Kingdom. The company’s mission is to revolutionize the way people eat by connecting them with their favorite local restaurants and enabling them to order food quickly and conveniently.

Deliveroo offers a platform where customers can order food from their favorite local restaurants and have it delivered to their doorstep. Customers can place orders using the Deliveroo website or mobile app, and the company’s delivery riders, known as ‘Roos’, pick up and deliver the orders. The company operates on a fee-based model, taking a percentage of the order value as commission from the restaurant, while customers pay a delivery fee.

Deliveroo focuses on technology. The company has developed an advanced algorithm that predicts which restaurants will be the most popular at any given time, allowing the platform to optimize its delivery routes and reduce delivery times.

The company has also invested in artificial intelligence and machine learning technologies, allowing it to provide personalized recommendations to customers based on their previous orders and preferences.

However, Deliveroo has also faced criticism from some quarters, particularly from workers’ rights groups who argue that the company’s riders are not classified as employees and therefore do not receive the same protections and benefits as traditional employees. The company has also been accused of using an exploitative business model that leaves riders underpaid and overworked.

Deliveroo should charge a membership subscription fee to the restaurants as well as a commission for each order without charging the customer for service & delivery fees. The restaurant/grocery store should also be charged by Deliverro if they cancel the orders without notifying Deliveroo or the Customer.

My Personal Interaction with Deliveroo

It was on my last call with Deliveroo that I lost it. This is not the first time I have had to wait over two hours from the time I placed my order for them to have the order canceled.

Deliveroo over 3-hour wait time. | iRENATA.COM – RENATA ENTREPRENEUR

I tried phoning the Asda store and a robot spoke giving me options to press 1,2,3 for XYZ, and finally cut me off. Deliveroo also could not get hold of the store. With profits, these grocery companies make you would think they could afford humans to answer their phones. If you are providing a service and it is not being met to the standards that customers are accustomed to, do not bother providing the service at all.

It was nothing to do with my order as I had stipulated if there were items missing cancel the whole order, but Asda accepted the order without canceling and did not update the system where I was put in limbo.

I have a disability and do not need stress in my life at all. So when Deliverro kept telling me to be patient, how much time was I supposed to give? After the call ended I started getting chest pains. There are consequences to people’s actions that can cause a domino effect.

I stated I would give Deliveroo a run for its money because why are they charging the advertiser and customer for the service charges? It should be the responsibility of the restaurant/grocery store to pay these charges.

Poor Customer Service

Customer service is an integral part of any business, as it is the key to building a loyal customer base. It is the face of the company that interacts with customers and creates an impression in their minds. However, poor customer service can have a negative impact on the company’s reputation and ultimately lead to the loss of customers.

In this article, we will discuss the consequences of poor customer service and ways to avoid it.

Consequences of poor customer service

  1. Loss of customers: Customers are the backbone of any business. Poor customer service can lead to the loss of customers who may choose to take their business elsewhere. Customers who are not satisfied with the service they receive are unlikely to return and may even discourage others from doing business with the company.
  2. Negative reviews: Social media and review sites have given customers a powerful voice. Poor customer service can lead to negative reviews and comments that can damage the company’s reputation. These negative reviews can discourage potential customers from doing business with the company.
  3. Decreased revenue: Losing customers can lead to decreased revenue. Poor customer service can also lead to missed opportunities to upsell or cross-sell products or services to customers.
  4. Increased costs: Poor customer service can increase costs for the company. It can lead to increased customer complaints, which require additional resources to resolve. It can also lead to lost sales, which can impact the company’s bottom line.

Ways to avoid poor customer service

  1. Training: Proper training is essential for customer service representatives to provide excellent service. Training should focus on communication skills, problem-solving, and product knowledge. Regular training sessions should also be conducted to keep representatives updated on new products, services, and policies.
  2. Empowerment: Customer service representatives should be empowered to make decisions and resolve issues on their own. This can reduce the time it takes to resolve customer issues and improve the customer experience.
  3. Feedback: Collecting feedback from customers is essential to improve customer service. Companies should encourage customers to provide feedback through surveys, feedback forms, or social media. This feedback can help identify areas for improvement and make necessary changes.
  4. Transparency: Companies should be transparent about their products, services, and policies. Customers should have easy access to information about products, pricing, and return policies. This can help prevent misunderstandings and reduce the number of customer complaints.

Poor customer service can have a negative impact on a company’s reputation and bottom line. However, by focusing on training, empowerment, feedback, and transparency, companies can avoid poor customer service and provide an excellent customer experience. It is essential to understand that customer service is not just a department; it is a philosophy that should be ingrained in the company’s culture. By prioritizing customer service, companies can build loyal customers.

Should retailers compensate if they provide poor service?

As a consumer, there are few things more frustrating than receiving poor service from a retailer. Whether it’s a faulty product, slow shipping, or unresponsive customer service, a negative shopping experience can leave a lasting impression and impact your decision to do business with that retailer again in the future. So, should retailers offer compensation if they provide poor service? Let’s explore the pros and cons.

On the one hand, offering compensation for poor service can help to mitigate the negative impact of a poor shopping experience on the customer. If a retailer is willing to offer a refund, store credit, or a discount on a future purchase, it shows that they value the customer’s business and are willing to take responsibility for any mistakes or shortcomings in their service. This can help to build trust and loyalty with the customer, and potentially even turn a negative experience into a positive one.

Furthermore, offering compensation can also help to prevent negative reviews or feedback from spreading online. In today’s digital age, customers have more power than ever to share their experiences with others, and a negative review can quickly go viral and damage a retailer’s reputation. By offering compensation, retailers can potentially prevent a negative review from being posted in the first place, or at least show other potential customers that they are willing to go above and beyond to make things right.

On the other hand, offering compensation can also be costly for retailers. Depending on the extent of the poor service or the number of customers affected, offering refunds or discounts can add up quickly and eat into the retailer’s profits. Additionally, some customers may try to take advantage of the offer and falsely claim that they received poor service in order to get free products or discounts.

Moreover, offering compensation may also create unrealistic expectations for customers. If a retailer becomes known for always offering compensation for any negative experience, some customers may start to expect it as a given, even for minor issues. This can lead to a culture of entitlement and potentially harm the retailer’s bottom line.

Ultimately, it depends on the situation and the severity of the poor service. In some cases, offering compensation can be a smart business decision that helps to build trust and loyalty with customers, while in others it may not be worth the cost. Ultimately, retailers should strive to provide the best possible service to their customers in the first place and have clear policies and procedures in place for handling any issues that may arise. By doing so, they can minimize the likelihood of poor service occurring in the first place, and potentially avoid the need for compensation altogether.

The domino effect of a retailer providing poor customer service

Unfortunately, when retailers fail to meet the needs and expectations of their customers, it can have a domino effect that impacts not only the customer experience, but also the retailer’s reputation, revenue, and long-term success.

The following are some of the potential consequences of a retailer providing poor customer service:

  1. Negative Word of Mouth: When a customer has a negative experience with a retailer, they are likely to share that experience with others. This can be through social media, online reviews, or simply telling friends and family members. Negative word of mouth can quickly spread, damaging the retailer’s reputation and discouraging potential customers from doing business with them.
  2. Decreased Customer Loyalty: Customers who receive poor service are less likely to return to a retailer in the future. In fact, according to research by Zendesk, 82% of consumers have stopped doing business with a company due to poor customer service. This can lead to a significant decrease in revenue over time as the retailer loses repeat business.
  3. Lower Sales: Poor customer service can also result in lower sales. Customers who have a negative experience are less likely to make additional purchases or spend as much money as they would have if they had received good service. This can have a significant impact on a retailer’s bottom line.
  4. Increased Costs: Providing poor customer service can also result in increased costs for the retailer. For example, the retailer may need to spend more money on advertising and marketing to attract new customers to make up for those who have been lost due to poor service. Additionally, the retailer may need to invest in training programs and other initiatives to improve the quality of their customer service, which can be expensive.
  5. Legal Consequences: In some cases, poor customer service can lead to legal consequences for the retailer. For example, if a customer is injured due to the retailer’s negligence, the retailer may be held liable for any damages. This can result in expensive lawsuits and damage to the retailer’s reputation.

Conclusion

Providing poor customer service can have a significant impact on a retailer’s reputation, revenue, and long-term success. Retailers who fail to meet the needs and expectations of their customers risk losing their business, damaging their reputation, and incurring significant costs. It is essential for retailers to prioritize customer service and invest in initiatives that can help them improve the quality of their interactions with customers.

When customers experience poor service, they may feel frustrated, angry, or disappointed. These emotions can trigger the body’s stress response, which can lead to physical health problems.

I found the general manager “Rea Raymond” of the store who will get a link to this article about my disdain: https://www.linkedin.com/in/rea-raymond-534876119/ For reference my order number was 1812, which got refunded and credit was put on from Deliveroo for delivery and service fees of £5.00, although Asda is oblivious to what has happened and I am not happy.

No doubt one will blame the other and pass the buck “it wasn’t us it was them” scenario at the expense of the consumer.

The lesson I have learned today is I will never order from Asda ever again. Will I pursue this, most probably not, but if it happens again I will sing like a canary.

As a domain broker, content writer, digital marketer, and website developer, every minute I am on the phone I could be losing a customer, hence normally I communicate by email or chat, however on this occasion, I had no option but to call”.

“The moral of the story is to treat customers with respect and dignity and if you fail to provide a good standard of service do not just say “I’m sorry”, words mean nothing when people have been disadvantaged. A happy customer will tell their friends and family, an unhappy customer will tell the world”.

“Apologies will not bring food to the table (no pun intended) when a customer has to spend more than 30 minutes on the phone sorting the mess out, instead of working”!

Imagine someone else having to wait around, having to reschedule their agendas because two companies cannot get their acts together. What if this caused them to be late for an appointment, there are a lot of what if’s. I will give Deliveroo another chance, although if they have three strikes, they will lose my business for good. I could not rate my experience on Deliveroo, against the store, but they did send me an email to rate the telephone operative.

Cymru Marketing Banner AD

#asdacardiffbay #deliveroo #rearaymond #generalmanagerasda #poorcustomerservices #apallingservice#servicefees #dominoeffect #emotionaldistress #negativereviews #badreviews

Saliva Cross Contamination of Germs

SALIVA & MAIL CROSS CONTAMINATION OF GERMS

EBOLA

You would think dealing with the Corona Pandemic was already enough for us to deal with for the rest of our lives but wait for it there is something else lurking on the horizon. In fact, 6 countries have been placed on ‘Urgent Alert’ amidst a new “EBOLA” outbreak.

Ebola kills through organ failure and severe bleeding and is very transmissible through body fluids. During the 2013 to 2016 Ebola outbreak more than 11,000 people died across Guinea, Liberia and Sierra Leone.

https://londonlovesbusiness.com/six-countries-placed-on-urgent-alert-amid-new-ebola-outbreak/

https://www.bbc.co.uk/news/topics/cjnwl8q4qj1t/ebola-virus

https://news.sky.com/story/guinea-declares-ebola-epidemic-as-it-reports-at-least-three-deaths-12218508

So what has Saliva and Mail got to do with anything, I hear you cry?

Saliva & Mail.

People send letters and parcels all over the world everyday and yes most parcels and envelopes use postage stamps other than the ones that use franking machines then this does not apply.

What does a person do to seal an envelope or stick a stamp:

So what does a person do when they stick a stamp on an envelope or parcel or seals an envelope?……they use in most cases their own saliva.

Therefore what happens when you have just stuck an envelope down nice and wet or stuck a postage stamp, you have now smeared your germs right across and have successfully contaminated the said item.

How long can germs live on surfaces:

Different Kinds of Surfaces

Metal Examples: doorknobs, jewelry, silverware 5 days

Wood Examples: furniture, decking 4 days

Plastics Examples: milk containers and detergent bottles, subway and bus seats, backpacks, elevator buttons 2 to 3 days

Stainless steel Examples: refrigerators, pots and pans, sinks, some water bottles 2 to 3 days

Cardboard Examples: shipping boxes 24 hours

Copper Examples: pennies, teakettles, cookware 4 hours

Aluminum Examples: soda cans, tin-foil, water bottles 2 to 8 hours  

Glass Examples: drinking glasses, measuring cups, mirrors, windows Up to 5 days

Ceramics Examples: dishes, pottery, mugs 5 days

Paper Examples: mail, newspaper The length of time varies. Some strains of coronavirus live for only a few minutes on paper, while others live for up to 5 days.

Food Examples: takeout, produce. Coronavirus doesn’t seem to spread through food.

Water Coronavirus hasn’t been found in drinking water. If it does get into the water supply, your local water treatment plant filters and disinfects the water, which should kill any germs.

Fabrics Examples: clothes, linens There’s not much research about how long the virus lives on fabric, but it’s probably not as long as on hard surfaces.

Shoes One study tested the shoe soles of medical staff in a Chinese hospital intensive care unit (ICU) and found that half were positive for nucleic acids from the virus. But it’s not clear whether these pieces of the virus cause infection. The hospital’s general ward, which had people with milder cases, was less contaminated than the ICU.

Skin and hair There’s no research yet on exactly how long the virus can live on your skin or hair. Rhinoviruses, which cause colds, survive for hours.

https://www.webmd.com/lung/how-long-covid-19-lives-on-surfaces

So what is my point to all this?

If people who may not even be aware they are carriers of ANY disease spread their germs and contaminate envelopes and parcels imagine the knock on effect this has on th population. First the parcels and envelopes get picked up and sent to a sorting office where multiple people handle mail. Imagine how many people may get infected simply by that one task alone?

Yes but it is embedded into our brains we must wash our hands frequently, but how many of us actually do? People are not OCD like me may be complacent about touching things and them washing hands. All it takes is for an infected person to touch several surfaces and someone else then gets contaminated. You not only need to clean your hands but everything you come into contact with. Germs live on surfaces for days.

I am a suffered of contamination OCD I have been for over 30 years so I am more aware than anyone about cross contamination and germs and will not touch something that has been touched by someone else without disinfecting the item first. With mail that can be difficult to disinfect, hence I use disposable latex gloves. The same goes with outer packaging of food and toiletries and household products.

You have to think outside the box (no pun intended), the items have been shipped from somewhere before ending up on our shelves, imagine how many people have touched that item before you?

You will never be able to stop any virus from spreading if not enough is done to:

SPREAD “Germ Cross Contamination” AWARENESS to the Masses.

This has to be done with media amplification.

How is Coronavirus is spread?

According to current evidence, the COVID-19 virus is primarily transmitted between people through respiratory droplets and contact routes. https://www.gov.uk/government/publications/wuhan-novel-coronavirus-background-information/wuhan-novel-coronavirus-epidemiology-virology-and-clinical-features#:~:text=According%20to%20current%20evidence%2C,%2C%20faeces%20and%20urine.

This means the virus comes from the mouth, from sneezing and coughing and what else is our mouths…..SALIVA!

FINAL NOTES:

If you intend on sending mail and have to seal envelopes and postage stamps get a sponge from the kitchen or bathroom and soak it with water, then wipe the envelope or stamps with it, NEVER USE SALIVA.

When handling goods always disinfect outer packaging whenever possible and when handling mail use disposable gloves.

On another note about spreading awareness I for one do not buy tabloids, do not watch terrestrial TV so how can people like myself be alerted of cross contamination? I have an answer social media push notifications.

ADDENDUM:

According to a study conducted early on in the pandemic found the virus lost infectivity on paper within three hours, says Professor Mark Harris, from the School of Molecular and Cellular Biology at the University of Leeds.

Prof Harris told HuffPost UK it is “highly unlikely” you’d spread Covid by licking an envelope – or catch it by touching an envelope that had been licked. Furthermore, the average time an envelope would probably have spent in a postbox would be no more than three hours waiting to be collected. By the time it’s been through the postal service, three hours will most definitely have passed.

(What about parcels which also have stamps and have to be taken physically to post offices or given to couriers)? sorry but I am not convinced...

“However my thoughts on this are, for example, an elderly person who has a friend, family member, carer or neighbor asks them to post their mail for them they essentially would cross-contaminate”.

Read Other Articles Here On the Subject:

https://www.huffingtonpost.co.uk/entry/does-licking-envelopes-spread-covid_uk_5fdc80dcc5b6aa861e5d7e9e

https://www.express.co.uk/life-style/life/1260073/Post-office-should-i-lick-envelopes-coronavirus

https://www.smithsonianmag.com/smithsonian-institution/mail-handlers-used-poke-holes-envelopes-battle-germs-and-viruses-180975020/

https://www.chicagotribune.com/columns/heidi-stevens/ct-heidi-stevens-should-you-lick-holiday-card-envelopes-covid-1211-20201211-kkxyoiu32zfrhowmysscqsazpe-story.html

#ebolaoutbreak #coronavirus #pandemic #crosscontamination #saliva #mediaamplification #germawareness #washinghands #disinfectant #ebola #postagestamps #lickingenvelopes #lickingstamps

Amazon Business

What is Amazon Business?

Amazon Business is changing the way companies buy supplies. For most small businesses, buying supplies can be time-consuming and frustrating. Finding the best product at the best price with the most convenient payment terms can be a challenge, especially when they have other tasks that need to be completed. Amazon Business is the solution and brings big benefits to businesses of all sizes and industries.

How does Amazon Business work?

Amazon Business is a business-to-business marketplace that combines selection, convenience and the value customers around the world have come to know and love from Amazon, with additional business-specific features including bulk pricing, Pay by Invoice*, downloadable VAT invoices and spend management tools. In this marketplace, multiple sellers compete for purchases on common stock keeping units (SKUs) on the most favorable terms for customers. It’s like a “reverse auction” where customers save time, money and hassle in the process.

Choice, value and convenience: Amazon Business simplifies the entire purchasing process for businesses by helping them find, compare and order exactly what they need with fast, reliable shipping and flexible payment options. It’s a shopping experience Amazon customers will instantly recognise and understand.


Helpful purchasing tools: Amazon Business gives users access to helpful purchasing controls that can ensure that only authorised purchases are made, together with tools to integrate with their existing purchasing system and provide detailed purchasing analytics.


Free accounts: Unlike warehouse clubs or subscription-based online retailers, Amazon Business accounts are free, even for companies with multiple authorised purchasers. Once registered, those with accounts are able to search hundreds of millions of products in the Amazon Business inventory, where multiple sellers can compete for their purchase.

Who is eligible for an Amazon Business account?

Business Accounts and business user accounts are intended for businesses and business-related organisations and may be used solely for business purposes. To create a business user account, users must use a valid email address.

Amazon.co.uk may use the business name, address, VAT number or business identification number and any other information a customer provides about their organisation or users or that we may request or determine is necessary to verify accuracy and eligibility for Amazon Business. Amazon may make, directly or through third parties, inquiries to validate information provided to us. Amazon may accept or refuse use of Amazon Business at their discretion.

Having a Business acount you have the flexibility of buying and selling whilst using a trusted logistics company known world wide.



*Subject to satisfactory credit checks and credit limit

Bad Courier Service Part II

Bad Courier Service part II

I wrote the other day about an experience my daughter and I have had with ‘Hermes Group’: https://marketingagency.cymrumarketing.com/2021/01/29/couriers-poor-services/

As you all know where ever there is an opportunity to write about different things I also seek out the CEOs of the companies for comment.

Now moving forward after I had emailed the CEO Martijn DeLange with a copy of the link to my original post, I then got someone underneath him to contact me.

This brings me to the post I made about heirachy, if I wanted his minions to contact me I would not have contacted him: https://marketingagency.cymrumarketing.com/2021/02/01/sending-emails-to-ceos/

So anyway the email said they were investigating the incident.

My daughter then said that she also received an email from the depot also saying that they apologised but the parcel was still in the depot??

As you are aware I updated my original post and said a random stranger had actually delivered the parcel the following day after I raised the complaint, so how could the parcel still be at the depot??

This tells me the company either do not know what they are doing or are simply lying to save face.

I updated the original post to say the parcel had been delivered by some random stranger but not by Hermes and the parcel had been delivered to a random address and not ours.

Not thinking anymore of it, I then received a phone call from head office yesterday 03/02/21 and Hermes Group wanted to confirm if my daughter had received her parcel and I said yes but wait for it they mentioned that the parcel was from ‘Pretty Little Thing’, not once did I mention ‘Pretty Little Thing’ in my in my emails although I did say it was coming from ‘ASOS’, so where they got ‘Pretty Little Thing’ from is beyond my thinking?

The person from head office then made the excuse that the delivery driver was new and did not know the roads very well and that they were going to dismiss him to make sure this type of incident did not happen again.

Now if you peel back all the layers you have to try and find the real problem.

Was it the delivery drivers fault….., really?

The person I spoke to said he was not given a GPS tracker although under normal circumstance they do use them. For the most part even if he did not have a GPS Tracker for what ever reason most people have smart phones so they would be able to find an address using Google Maps.

Instead of dismissing the driver they should have called him in to re-train, everyone should have the opportunity to have a second chance to redeem themselves.

The way I see it is the people at the top do not want problems and as my clipart shows rather than fix the problems, just eradicate them, meaning in this case, firing the driver.

Treat your staff well and they will treat you well.

If there is a problem and in the case of the driver not having a GPS Tracker to track the parcels then that is management problem not the driver.

How the parcel ended up at a random address is mind boggling, unless the driver simply dumped it? Apparantly the drivers are paid by the delivery and not by the hour, so if this particular driver the other day could not deliver in time he would have just delivered it to a random address, thats my way of thinking.

“The parcel in question that was delivered to a random persons address contained several hundred of pounds of high end top brand cosmetics I had bought for my daughter’s birthday”.

Lucky for Hermes Group there are still some honest people in this world.

If I were management I would make sure all undelivered parcels were brought back to the depot and passed onto some else to deliver. (perhaps drivers are penalised if they do not meet their daily quotas), who knows?

Even if the parcel is running late it is better than no tracked parcel at all and it is better a parcel being a day late, than the parcel going astray.

My daughter is now upset that someone lost their job, but with Hermes Group track record what do you expect if you see so many delivery drivers not doing their jobs properly one has to wonder are they being trained properly or is there an undelining problem that perhaps lies with management rather than the drivers.

At the end of the conversation I said I would not be recommending this company to anyone in business and the answer I received was:

“I have not seen anything good that company has done”, well from my own personal experience and the articles I have found the proof is in the pudding.

https://www.bbc.co.uk/programmes/articles/5f05fYB0XYjdc6pwhrCD5D9/hermes-deliveries

https://www.dailymail.co.uk/femail/article-8253825/Hermes-couriers-caught-sending-packages-straight-auction-houses-three-four-times-week.html

https://www.change.org/p/boris-johnson-government-investigation-into-hermes-parcels

If the company were doing their job properly they would not be having so many bad reviews, videos and bad reputation articles written about them, let alone be under investigation.

“A Happy Customer Will Tell 10 People Whilst An Unhappy Customer Will Tell The World”…

So it does not surprise me if what I read is that their workers are alledgedly paid less than the minimum wage obviously the workers and deliveries will not be up to scratch.

If I was being exploited I would most probably not do my job properly either!

Had I have known the following in advance I would have been able to recite what I found and I think I only touched the surface with this company:

Obviously I cannot dictate or choose what courier delivers a parcel to me when it is coming from a third party that I have ordered goods from, so only time will tell when the next Hermes parcel arrives and how well they deliver it.

If there is a problem with management then you have to look at the CEO is he treating his staff properly?

There could be an underlying problem. “If you treat your staff well, your staff will take care of you and your business“.

A company of this size should not be faceless, they should have a human version of a chat widget and they should have people answering their phone lines rather than prompts to email or back to their website.

They also should have someone on Messenger and Twitter, If I can do it there is absolutely no excuse for anyone else!

#MartijnDeLange #Hermeslogistics #JosephHampshaw

TRY BUYING AND SELLING ON AMAZON INSTEAD!

Couriers Poor Services

Couriers Poor Services.

I wrote a couple of weeks ago about Royal Mail and their appauling costly service.

I pointed out to them that they needed to have a chat widget on their website and it was totally unacceptable for have to be put on hold for an hour and ten minutes before you actually got to speak with someone.

So when I suggested they did a goodwill gesture for causing my daughter stress they turned around and said they do not give out monetary compensation. I was not even suggesting that at all, I was merely suggesting a kind token like a box of chocolates or some postage stamps which would have been better than a kick in the teeth. Admitteedly they did say sorry but that is not good enough if the consequences of the stress my daughter endures can potentially cause her Multiple Sclerorsis to relapse, saying sorry would be like putting a plaster on a gaping wound.

PLC companies care about how much turnover they can make and do not care of about the consequences of their actions that can cause someone to end up bed ridden or in a wheelchair.

They even assumed that my consulting suggestions that I was looking to secure a job with them, omg, it is laughable just thinking about it as they clearly did not comprehend what I was trying to say, they obviously did not do their homework properly to even research who I am and what business I do.

Will I ever recommend Royal Mail to anyone I do not think so, just as I will not be recommending Hermes.

Hermes have now gone on my radar today as another company with a bad reputation that delivers parcels and takes a photo of someone’s hand. This is not proof of delivery and is an absolute joke.

The reason they have rattled my cage so to speak is my daughter ordered from a retailer and paid for next day tracking delivery and the parcel according to Hermes was delivered but my CCTV can prove it did not.

She ended getting her final update to say the parcel was deivered to her address on 29/01/21. The only thing is I have a camera outside my door and I can prove no one delivered any parcel. I have been in all day so for the notification to say it was delivered at 22.18 is an utter lie. Hence considering it is my daughters’s birthday and Hermes have made a clanger they need to make things right asap otherwise as I said in my previous post I will be singing like a canary.

Hermes are on another playing field if they do not have adequate customer support and take photos of peoples hands as proof of delivery.

Will I be recommending Hermes to any of my business connections, absolutely not.

I see the bigger the company the less they care about their customers and it is all about money and how to make as much of it without providing a good service or customer care.…..Never try to be too big for your boots and remember when you were first starting out and think in our current economic climate anything can happen, even PLC companies have the potential of going bust.

Lets see what happens with the outcome of the supposedly delivered parcel. I will update you again when I get feedback from headoffice……

Watch this space!

UPDATE

This morning a stranger presses our VOICE door bell and the woman said her mother lives two streets away from us and Hermes had delivered a parcel to her mother’s address even though the parcel was addressed to my daughter. Not all people are honest. My daughter had high end cosmetics in the parcel and this incident could have easily turned out differently.

Sadly I have not had anyone message, email or phone me as yet from headquarters.

I DO NOT RECOMMEND HERMES OR ROYAL MAIL AT ALL, EVER.

If you need a courier try DHL or FEDEX!