CYMRU MARKETING JOURNAL

Cymru Marketing Journal - (CMJUK) - Online Business Journal & Digital Marketing Agency. Business News, Directory, SEO, Social Media Management, Advertising, Reviews, Forum, Market Research, Content Writing & Website Design. Thinking Local, Acting Global.

Category: SUPERMARKETS

Asda Cardiff Bay & Deliveroo 21/03/23 No-Show Delivery – Bad Review

Tue, March 21, 2023 / CMJUK / 0 Comments

Asda Cardiff Bay & Deliveroo 21/03/23 No-Show Delivery – Bad Review

Today I placed an order with Deliveroo at 11.43 hours, within two hours of waiting I saw 5 riders arrive, wait, and come and go. I wasted over two hours of my time waiting. Not only this it was a waste of time for the 5 riders and petrol as not all riders deliver on bikes, plus the carbon emissions.

Deliveroo who was talking with the last rider at 13.58, stated that no one was coming out with my order and when the rider found a member of staff they said there was no order for me and that it should have been canceled at the time I placed it.

Let me explain about the store, they are one the largest supermarkets in Cardiff, so for items to be out of stock is unusual.

About Asda Cardiff Bay Wales

Asda Cardiff Bay in Wales is a popular shopping destination for locals and visitors alike. This branch of the British supermarket chain is located in the heart of Cardiff Bay, one of the city’s most vibrant and attractive areas. Asda Cardiff Bay also works closely with local suppliers to source fresh produce and other items, helping to support the Welsh economy.

In addition to its grocery offerings, Asda Cardiff Bay has a number of other departments, including a pharmacy, opticians, and a photo center. The pharmacy offers a range of prescription medications, as well as over-the-counter remedies and health and wellness products.

Asda Cardiff Bay also offers a number of services to make shopping easier and more convenient. For example, customers can order groceries online and have them delivered straight to their doorstep. There is also a Click & Collect service, which allows customers to order online and then pick up their items in-store at a time that is convenient for them.

About Deliveroo

Deliveroo is a food delivery company that was founded in London, UK in 2013. It has since expanded to operate in over 200 cities across 12 countries, including Australia, France, Germany, Ireland, Italy, the Netherlands, Singapore, Spain, Taiwan, United Arab Emirates, Kuwait, and the United Kingdom. The company’s mission is to revolutionize the way people eat by connecting them with their favorite local restaurants and enabling them to order food quickly and conveniently.

Deliveroo offers a platform where customers can order food from their favorite local restaurants and have it delivered to their doorstep. Customers can place orders using the Deliveroo website or mobile app, and the company’s delivery riders, known as ‘Roos’, pick up and deliver the orders. The company operates on a fee-based model, taking a percentage of the order value as commission from the restaurant, while customers pay a delivery fee.

Deliveroo focuses on technology. The company has developed an advanced algorithm that predicts which restaurants will be the most popular at any given time, allowing the platform to optimize its delivery routes and reduce delivery times.

The company has also invested in artificial intelligence and machine learning technologies, allowing it to provide personalized recommendations to customers based on their previous orders and preferences.

However, Deliveroo has also faced criticism from some quarters, particularly from workers’ rights groups who argue that the company’s riders are not classified as employees and therefore do not receive the same protections and benefits as traditional employees. The company has also been accused of using an exploitative business model that leaves riders underpaid and overworked.

Deliveroo should charge a membership subscription fee to the restaurants as well as a commission for each order without charging the customer for service & delivery fees. The restaurant/grocery store should also be charged by Deliverro if they cancel the orders without notifying Deliveroo or the Customer.

My Personal Interaction with Deliveroo

It was on my last call with Deliveroo that I lost it. This is not the first time I have had to wait over two hours from the time I placed my order for them to have the order canceled.

Deliveroo over 3-hour wait time. | iRENATA.COM – RENATA ENTREPRENEUR

I tried phoning the Asda store and a robot spoke giving me options to press 1,2,3 for XYZ, and finally cut me off. Deliveroo also could not get hold of the store. With profits, these grocery companies make you would think they could afford humans to answer their phones. If you are providing a service and it is not being met to the standards that customers are accustomed to, do not bother providing the service at all.

It was nothing to do with my order as I had stipulated if there were items missing cancel the whole order, but Asda accepted the order without canceling and did not update the system where I was put in limbo.

I have a disability and do not need stress in my life at all. So when Deliverro kept telling me to be patient, how much time was I supposed to give? After the call ended I started getting chest pains. There are consequences to people’s actions that can cause a domino effect.

I stated I would give Deliveroo a run for its money because why are they charging the advertiser and customer for the service charges? It should be the responsibility of the restaurant/grocery store to pay these charges.

Poor Customer Service

Customer service is an integral part of any business, as it is the key to building a loyal customer base. It is the face of the company that interacts with customers and creates an impression in their minds. However, poor customer service can have a negative impact on the company’s reputation and ultimately lead to the loss of customers.

In this article, we will discuss the consequences of poor customer service and ways to avoid it.

Consequences of poor customer service

  1. Loss of customers: Customers are the backbone of any business. Poor customer service can lead to the loss of customers who may choose to take their business elsewhere. Customers who are not satisfied with the service they receive are unlikely to return and may even discourage others from doing business with the company.
  2. Negative reviews: Social media and review sites have given customers a powerful voice. Poor customer service can lead to negative reviews and comments that can damage the company’s reputation. These negative reviews can discourage potential customers from doing business with the company.
  3. Decreased revenue: Losing customers can lead to decreased revenue. Poor customer service can also lead to missed opportunities to upsell or cross-sell products or services to customers.
  4. Increased costs: Poor customer service can increase costs for the company. It can lead to increased customer complaints, which require additional resources to resolve. It can also lead to lost sales, which can impact the company’s bottom line.

Ways to avoid poor customer service

  1. Training: Proper training is essential for customer service representatives to provide excellent service. Training should focus on communication skills, problem-solving, and product knowledge. Regular training sessions should also be conducted to keep representatives updated on new products, services, and policies.
  2. Empowerment: Customer service representatives should be empowered to make decisions and resolve issues on their own. This can reduce the time it takes to resolve customer issues and improve the customer experience.
  3. Feedback: Collecting feedback from customers is essential to improve customer service. Companies should encourage customers to provide feedback through surveys, feedback forms, or social media. This feedback can help identify areas for improvement and make necessary changes.
  4. Transparency: Companies should be transparent about their products, services, and policies. Customers should have easy access to information about products, pricing, and return policies. This can help prevent misunderstandings and reduce the number of customer complaints.

Poor customer service can have a negative impact on a company’s reputation and bottom line. However, by focusing on training, empowerment, feedback, and transparency, companies can avoid poor customer service and provide an excellent customer experience. It is essential to understand that customer service is not just a department; it is a philosophy that should be ingrained in the company’s culture. By prioritizing customer service, companies can build loyal customers.

Should retailers compensate if they provide poor service?

As a consumer, there are few things more frustrating than receiving poor service from a retailer. Whether it’s a faulty product, slow shipping, or unresponsive customer service, a negative shopping experience can leave a lasting impression and impact your decision to do business with that retailer again in the future. So, should retailers offer compensation if they provide poor service? Let’s explore the pros and cons.

On the one hand, offering compensation for poor service can help to mitigate the negative impact of a poor shopping experience on the customer. If a retailer is willing to offer a refund, store credit, or a discount on a future purchase, it shows that they value the customer’s business and are willing to take responsibility for any mistakes or shortcomings in their service. This can help to build trust and loyalty with the customer, and potentially even turn a negative experience into a positive one.

Furthermore, offering compensation can also help to prevent negative reviews or feedback from spreading online. In today’s digital age, customers have more power than ever to share their experiences with others, and a negative review can quickly go viral and damage a retailer’s reputation. By offering compensation, retailers can potentially prevent a negative review from being posted in the first place, or at least show other potential customers that they are willing to go above and beyond to make things right.

On the other hand, offering compensation can also be costly for retailers. Depending on the extent of the poor service or the number of customers affected, offering refunds or discounts can add up quickly and eat into the retailer’s profits. Additionally, some customers may try to take advantage of the offer and falsely claim that they received poor service in order to get free products or discounts.

Moreover, offering compensation may also create unrealistic expectations for customers. If a retailer becomes known for always offering compensation for any negative experience, some customers may start to expect it as a given, even for minor issues. This can lead to a culture of entitlement and potentially harm the retailer’s bottom line.

Ultimately, it depends on the situation and the severity of the poor service. In some cases, offering compensation can be a smart business decision that helps to build trust and loyalty with customers, while in others it may not be worth the cost. Ultimately, retailers should strive to provide the best possible service to their customers in the first place and have clear policies and procedures in place for handling any issues that may arise. By doing so, they can minimize the likelihood of poor service occurring in the first place, and potentially avoid the need for compensation altogether.

The domino effect of a retailer providing poor customer service

Unfortunately, when retailers fail to meet the needs and expectations of their customers, it can have a domino effect that impacts not only the customer experience, but also the retailer’s reputation, revenue, and long-term success.

The following are some of the potential consequences of a retailer providing poor customer service:

  1. Negative Word of Mouth: When a customer has a negative experience with a retailer, they are likely to share that experience with others. This can be through social media, online reviews, or simply telling friends and family members. Negative word of mouth can quickly spread, damaging the retailer’s reputation and discouraging potential customers from doing business with them.
  2. Decreased Customer Loyalty: Customers who receive poor service are less likely to return to a retailer in the future. In fact, according to research by Zendesk, 82% of consumers have stopped doing business with a company due to poor customer service. This can lead to a significant decrease in revenue over time as the retailer loses repeat business.
  3. Lower Sales: Poor customer service can also result in lower sales. Customers who have a negative experience are less likely to make additional purchases or spend as much money as they would have if they had received good service. This can have a significant impact on a retailer’s bottom line.
  4. Increased Costs: Providing poor customer service can also result in increased costs for the retailer. For example, the retailer may need to spend more money on advertising and marketing to attract new customers to make up for those who have been lost due to poor service. Additionally, the retailer may need to invest in training programs and other initiatives to improve the quality of their customer service, which can be expensive.
  5. Legal Consequences: In some cases, poor customer service can lead to legal consequences for the retailer. For example, if a customer is injured due to the retailer’s negligence, the retailer may be held liable for any damages. This can result in expensive lawsuits and damage to the retailer’s reputation.

Conclusion

Providing poor customer service can have a significant impact on a retailer’s reputation, revenue, and long-term success. Retailers who fail to meet the needs and expectations of their customers risk losing their business, damaging their reputation, and incurring significant costs. It is essential for retailers to prioritize customer service and invest in initiatives that can help them improve the quality of their interactions with customers.

When customers experience poor service, they may feel frustrated, angry, or disappointed. These emotions can trigger the body’s stress response, which can lead to physical health problems.

I found the general manager “Rea Raymond” of the store who will get a link to this article about my disdain: https://www.linkedin.com/in/rea-raymond-534876119/ For reference my order number was 1812, which got refunded and credit was put on from Deliveroo for delivery and service fees of £5.00, although Asda is oblivious to what has happened and I am not happy.

No doubt one will blame the other and pass the buck “it wasn’t us it was them” scenario at the expense of the consumer.

The lesson I have learned today is I will never order from Asda ever again. Will I pursue this, most probably not, but if it happens again I will sing like a canary.

“As a domain broker, content writer, digital marketer, and website developer, every minute I am on the phone I could be losing a customer, hence normally I communicate by email or chat, however on this occasion, I had no option but to call”.

UK DOMAIN BROKERS LOGO
One Word Dot Com Domains For Sale!

“The moral of the story is to treat customers with respect and dignity and if you fail to provide a good standard of service do not just say “I’m sorry”, words mean nothing when people have been disadvantaged. A happy customer will tell their friends and family, an unhappy customer will tell the world”.

“Apologies will not bring food to the table (no pun intended) when a customer has to spend more than 30 minutes on the phone sorting the mess out, instead of working”!

Imagine someone else having to wait around, having to reschedule their agendas because two companies cannot get their acts together. What if this caused them to be late for an appointment, there are a lot of what if’s. I will give Deliveroo another chance, although if they have three strikes, they will lose my business for good. I could not rate my experience on Deliveroo, against the store, but they did send me an email to rate the telephone operative.

Cymru Marketing Banner AD

#asdacardiffbay #deliveroo #rearaymond #generalmanagerasda #poorcustomerservices #apallingservice#servicefees #dominoeffect #emotionaldistress #negativereviews #badreviews

Ecommerce Definition.

Wed, March 10, 2021 / CMJUK / 0 Comments
This domain name is no longer brokered by us and you should contact ‘Fathi Said’ Directly on his website www.ecommerce.com, using his contact form.

What is eCommerce?

eCommerce definition is a business model conducted online. The most popular example of eCommerce is online shopping, which is defined as buying and selling of goods via the internet on any device. However, eCommerce can also entail other types of activities, such as logistics, payment gateways, online auctions, online shopping, online ticketing, and internet banking.

Imagine having a website that can offer all these things and more, imagine having a site similar to Amazon, Alibaba, DHGate, Ali Express, Ebay, all under one roof. Imagine having a directory of retailers, wholesalers importers and exporters and logistic companies.

eCommerce is the fastest growing retail market and was projected to hit $4.135 trillion in sales in 2020

A new trend has also arisen through Mobile commerce, where more and more people are using their phones to buy online. This domain name could be an app aswell as a static website it could cater for mCommerce as it is known. mCommerce is gaining more momentum as a rapidly growing new avenue of eCommerce that’s mostly driven by the expanding market and influence of smartphones and millennials’ comfort with shopping online.

It has been speculated that since 2018, the mCommerce sector has increased sales by a 39.1% compared to the previous years.

Different eCommerce Business Models?

eCommerce is typically defined into three different categories, Business to Business (B2B), Business to Consumer (B2C), and Customer to Customer (C2C).

  1. Business to Business (B2B) is when a business sells to another business. This is typically office equipment, stationery and inventory such as food or merchandise for the hospitality sectors. Normally B2B companies provide a trade prices per unit if customers buy in bulk. This not only encourages business to buy more as an incentive to save money, it also has room to make a profit margin on resale.
  2. Business to Consumer (B2C) is the most commonly thought where merchants sell to consumers typically in the hospitally and retail sectors such as pubs, restaurants, retail shop. An example of the B2C would be supermarkets where consumers buy their shopping but would not neccessarilly buy in bulk.
  3. Consumer to Consumer (C2C) is where a person rather than a business sells to make a profit this typically is a person looks to resell an item to another consumer, through social media like Instagram and Facebook or on marketplaces like eBay and Craigslist, this can be a lucrative business for selling items that you no longer want.

Pros of eCommerce

eCommerce is an an essential way of eyeryday life and has explosive growth in the past couple of years. Businesses are taking advantage of the numerous benefits of eCommerce, the most notable of which include:

  • Global market. A global market is where a business has a physical address and physical store. This type of store has imitations if it is not online and may be limited by a geographical area it can serve. An online store on the other hand is able to serve consumers globally or in their targeted regions. Diversifying from Local to Global offers a greater advantage for the consumer. In 2018, 11.9% of global retail sales came from online purchases and this is only set to increase yearly.
  • Availability. An advantage to having an online store one does not have the same overheads as a physical store, not need to pay rent for your premises, rates and heating bills. Running an online business you can set your hours to suit you and talk with your customers using chat widgets. Your store potenially could be open 24/7/365.
  • Reduced costs. Having a business online you essentially are reducing your running costs. Obviously you have to pay for the hosting and management of a website and unless you have a warehouse you do not need to hire as many staff. You can even hore virtual assistants rather than emply people. eCommerce costs go to warehousing and product storage, however you can eliminate that by having a dropshipping business and enjoy even lower upfront investment requirements. Merchants that can save on operational costs, can offer better deals and discounts to their customers.
  • Inventory. eCommerce business providing it is done through dropshipping or fullfilment whereby an organisation such as warehouse, store, pack and ship your inventory on your behalf through automation management by using electronic tools to accelerate ordering, delivery and payment procedures. This business model is saving businesses billions in operational and inventory costs each year.
  • Geo Targeting. With access to social media platforms and PPC advertising you can set the audience you wish to target. Algorithms will track users searching for specific items and will draw attention to your offers. With a wealth of customer data and an opportunity to keep an eye on customer buying habits as well as the emerging industry trends, eCommerce businesses can stay agile and shape their marketing efforts to provide a better-tailored experience and find more new customers. Imagine fine tuning your audience by age, gender, location and interests, imagine how successful you can be selling your invontory to people that are actively lloking for what you are selling.
  • Niche markets. Running a niche brick-and-mortar business can be difficult. Imagine being in the middle of the desert how are people going to find you? Having the know how and being online you can easily implement exact march searchable kewyords and phrases in your SEO by scaling a niche product to become popular is effortful. Having a place where businesses can tap into a global marketsuch as an online directory eCommerce retailers can build a highly profitable niche business without any further investment. Businesses can save on costly website hosting and management fees by having landing pages with their inventory under one hub. Using online search capabilities, customers from any corner of the world can find and purchase your products. This is especially true if you have a large directory of categories that include niche products.
  • Internet. As long as you have a computer and internet you can work virtually anywhere in the world without worrying about running costs of a physical bricks and mortar business. Often, running an eCommerce business means that you don’t need to sit in an office from 9 to 5 or suffer through a commute day-in and day-out. A laptop and a good internet connection is all it takes to manage your business from anywhere in the world.

How to Start an eCommerce Business?

www.ecommerce.com

There are a number of ways you can set up an ecommerce business, one is to build a website which takes anything from 12 to 18 months to be ranked by search engines for get you to the first page of Google ultimately. The other way is to sign up with an already established site where they offer landing pages and subdomain pages so that one can list inventory. There also dropshipping sites that offer sub domain pages. Which ever route you choose with one being building an ecommerce store from scratch you need to dedicate time and money in order for your store to be successful. Although you can set up a an actual online relatively easily and quickly, there are many months of extensive SEO that needs to be done when launching and growing a profitable eCommerce business. SEO is very complex multi-layered process involving different strategies and it takes many months of hard work to get your store seen.

Launching

Launching a website is more complex than what people realise, simply activating and publishing a website will only make your site float in cyber space. You need to have knowledge of SEO and you need to also generate backlinks. You also need to definine your key performance indicators upfront which will help you track your progress and performance and fix any issues as they emerge. Other important things to take care of include setting up your social media profiles, getting your email marketing ready, installing Google Analytics, doing keyword research, defining your shipping strategy and finalizing the launch promotion plan.

Sourcing

Deciding what products to sell is one of the first steps to starting an online business. One needs to research what products are profitable and trending, or if you have a new invention you have do a lot of advertising and marketing. You may want to sell white label products that have your company band name or you may want to be unique and sell something that no one else is selling, either way you need to establish trust with your audience and having a brand name that people recognise is an important fact in building a successful business.

It is important that your product have healthy profit margins. Once you have decided on the product you need to find manufacturers that you can source your product from. You may decided on having a factory of your own and warehouse or you can outsource you work and have manufacturers do the work for you. You may even want to sell other peoples products and simply drop ship. There are four main methods of sourcing products and inventory are manufacturing, wholesale and dropshipping or making it yourself.

Research

With every new business you have to have a business plan and analyse your product idea and the most important areas you need to research will be your competition, pricing strategy, and your unique value proposition. A business plan will help you visualize your growth strategy and identify any potential threats or obstacles.

Branding

Key elements of branding your products and your your store is fundemetally your brand name and your domain name. Having an exact match searchable keyword domain name will get you traffic much faster than a brand name. With a brand name you have to do extensive advertising and marketing to get your audience to recognise your brand, this includes haveing a unique and memorable logo. Getting your brand spot on from the start can help accelerate the growth and conquer the hearts of potential customers. You also need to have knowledge of search engine optimisation (SEO) before turning your attention to building the store.

Selling Strategies

There are a number of ways you can sell online.

  1. You can build your own website from scratch or use web builders, which takes time to get ranked by search engines and you need to dedicate an lot time optimising the site, including advertising and marketing. Designing from scratch you need to know coding whilst the later is done for you templates.
  2. You could use off the shelf eCommerce platforms such as Shopify but you will find most website hosting companies offer online shops that you drag and drop your products and integrate dropshipping.
  3. Sell on websites that are already ranked such as directories simliar to dhgate, amazon, ebay, alibaba to name a few.
  4. You could sell on social media platforms such as Facebook and Instagram
  5. Marketing you store takes time and money. If you are not an expert digital marketer, getting you store off the ground and in front of a targeted audience can be difficult and you may have to hire a company to promote your store on your behalf. You should also experiment with regularly expanding or refreshing your inventory. Remember you need to put the work in to get money out. An online store can be daunting but offering an already done for you subdomain can be beneficial if your are starting out. Starting small and gradually expanding is one option to consider. Start you business on already established websites such as Amazon, Alibaba, Ali Express, DHGate and you never know even on Ecommerce.com

Final Thoughts.

For a startup www.ecommerce.com could be ideal marktetplace as a way for any business to be listed and found quickly, especially if they are a newly branded name. Most businesses need a gentle push to get more traffic, imagine being listed on a website that people would be actively be using to promote their brands or simply wanting to buy products from. This website could also list all payment gateways all under once roof helping businesses find their ideal banking system quickly and easily. There is a multitude of business models that can be developed around this domain name.

As an example Alibaba is one of the most prominent Chinese technology names around the world and has a market value of about $463 billion. So far this year, its stock price has risen about 3.6 percent with shares hitting highs in June. You could be the next Jack Ma or Jeff Bezo (Amazon).

10 biggest e-commerce companies in the world are (sorted by revenue):

  1. Amazon ($386.06 billion)
  2. JD.com ($82.2 billion)
  3. Alibaba ($56.15 billion)
  4. Suning.com ($38.06 billion)
  5. Meituan-Dianping ($13.7 billion)
  6. Rakuten ($11.6 billion)
  7. eBay ($10.8 billion)
  8. Wayfair ($9.13 billion)
  9. Zalando ($7.26 billion)
  10. Coupang ($6.23 billion)

Hence what the owner of this domain is asking for is chump change compared to the perceived equity this domain name can bring.

Owning www.ecommerce.com you can be in control of the global market and have all businesses all under one roof with the largest directory in the world. You could have a platform such as Amazon and combine it with a business model like Ebay with an auction feature. You could also be a dropshipper. Having a directory of all businesses around the world, from importers, exporter. manufacturers, warehouses, dropshipers, logistic companies where by you could charge for advertising space and make millions. This domain name could the biggest website in the world. You could also offer services such as Advertising, SEO and Marketing, ideal if a business is new and wants to be found relatively quickly.

This domain name would be ideal for:

  1. Startups, or entrepreneurs starting their own business.
  2. Domain Investors that may want to develop their own business model or established businesses that may want to secure the domain and point to their website.
  3. eCommerce Dropshipping Business (B2B) Dropshipping are packaged and distributed by the third party company, and the owner(s) of the dropshipping site never come into contact with a product, they just take a small percentage or commission from the person or business who is actually making and distributing it.
  4. eCommerce Payment Gateways, such as stripe, gocardless.com, paypal etc.
  5. eCommerce Online Store (B2C) Such a Amazon.
  6. eCommerce Wholesalers (B2B) A wholesaler acts like a middle man between a manufacturer and a retailer.
  7. eCommerce Consumer to Consumer (C2C) With consumer-to-consumer selling, there’s no business involved at all, and it’s usually a pretty casual setup. Think of a garage sale, or a platform like eBay.
  8. eCommerce Consumer to Business (C2B) This is where a consumer sells their services to a business. Freelancers are the perfect example of this.
  9. Subscription Services (B2C or B2B) Subscription boxes all work slightly differently, but basically involve signing up to receive a different type of a product that you like each month. (Typical versions of this could be wine or book clubs).
  10. Private Labeling and Manufacturing (B2B or B2C) Any business or individual doing private labeling and manufacturing is one that is basically just carrying out all the presale stages in-house. That’s to say they’re making, packaging and then selling the goods directly to the end customer.
  11. While Labeling (B2B) Companies operating on a white labeling business revenue model rebrand (or ‘label’) products purchased from a manufacturer, and sell them on as their own products.
  12. Manufacturing (B2B) is the making of goods by hand or by machine. Items used in manufacture may be raw materials or component parts of a larger product. The manufacturing usually happens in a factory on a large-scale production line of machinery and skilled labour.
  13. Rent to Loan (B2B, B2C & C2C) Rent to Loan is when the customer is only paying for use of their product or service, rather than to buy it outright. An example of B2C is car rentals.
  14. Freemium – A freemium payment model is one that you typically only see used by digital products. With a freemium business model, you can sign up to a free version of the product, which has reduced functionality. Spotify is a classic example of a business operating on a freemium revenue model.
  15. A vendor-specific website (one brand seller) is a dedicated website which only sells the goods or services of one individual, or one business. Most ecommerce websites fall into this category. For example Rolex, a high end watchmaker brand, has a dedicated website selling only Rolex Watches.
  16. Online retailers such as Harrods or Selfridgdes, Harvey Nichols, bring together products from separate vendors under one online roof. The online retailer has control over which vendors it brings together in this way.
  17. Marketplaces C2C), like Etsy and eBay are excellent places if you are a consumer starting out selling your own products to other customers.
  18. Classified Ads – Websites such as Craiglist, Cardiff Free Ads are places where you can list items for sale and may have to pay an aditional small fee to get your listing featured .
  19. Directories where Business can list their company information with options to be featured with Banner Ads at an additional cost.
  20. Marketing Agencies and Consultants that may have a directory of businesses they market.

UPDATE!

As of 04/07/21 Michael Dooner and I regrettably are no longer brokering the domain name www.ecommerce.com and you should contact ‘Fathi Said’ Directly on his website using his contact form. According the the owner ‘Fathi Said’ he has found another broker.

#ecommerce #mcommerce #amazon #alibaba #aliexpress #dhgate #shopify #onlineshopping #retailshopping #wholesalers #dropshipping #importing #exporting #ecommercedirectory #jeffbezo #jackma #dianawang #michaeldooner #doonerdomains

Poland Nut Wholesaler, Exporter (Orzechy Podkarpackie)

Thu, November 19, 2020 / CMJUK / 0 Comments

PW Bonus. PL established in 1993 are a leading company in Poland specialising in exporting nuts to countries in Europe and the United Kingdom. They also produce peanut butter pastes.

www.pwbonus.pl specializes in the processing of walnuts, hazelnuts, peanuts and almonds for chocolate products, confectionery baking, ice cream and yoghurt.

In addition, they pack a wide range of dried fruits and nuts. They operate in accordance with the guidelines of the ISO and HACCP quality management system.

PW Bonus PL also offer a wide range of healthy and natural products that we source from proven and trusted suppliers. They have many years of experience in trade. This is confirmed by the large group of companies they work with.

For more details please use this form and we will be happy to forward your enquiry translated into Polish.

Greggs Steak Bake Urgent Recall – Iceland Supermarket

Fri, August 28, 2020 / CMJUK / 0 Comments
Greggs Steakbake Urgent Recall – Iceland Supermarket.

Greggs has today announced an URGENT RECALL of ‘Greggs Steakbakes’ (My fauvorite) from all Iceland Stores around the UK as appartently there may be plastic particles inside the pasties, Greggs are worried as this could prove a chocking hazard to consumers.

The product recall applies to packs of two weighing 280g in total.

Please note the affected products dates which have a best before date of either December 20, December 22 or December 23, 2020.

If you have recently bought these steakbakes it is advisable not to consume them and return them to the store to get a full refund.

These pasties are ONLY sold in Iceland supermarkets in the UK and you cannot get them else where.

Greggs have apologised to its shoppers via the Food Standards Agency https://www.food.gov.uk/news-alerts/alert/fsa-prin-42-2020

Saugage Rolls were also recalled last year as they had fragments of small plastic.

My thoughts. I only happened to come across this from a friend on my Facebook page that happened to share an article from ‘The Sun’ Newspaper (Not everyone reads’The Sun Newspaper’ or searches the internet for product recalls). Furthermore there is no mention of the recall on Icelands website https://www.iceland.co.uk which I would have expected that would be the first place it would be in the header.

People in the UK should share this article on all social media channels, email and sms.

Also if there was a similar problem last year one has to ask oneself why has it happened again and what are Greggs doing about it.

I personally will be thinking twice about buying Greggs fronzen pastry products from now on.

Tesco Website Down 27th August 2020

Thu, August 27, 2020 / Editor CMJUK / 0 Comments
Tesco Website Down 27th August 2020

Apparently this is not the first time that Tesco’s Website has gone down as two days ago ‘The Sun’ Newspaper reported the frustration of users spending time ammending orders to either have a broken eggs message or a 500 error message.

https://www.thesun.co.uk/money/12492683/tesco-website-down-order-food/

So today I tried ammending my order and all of a sudden the screen changed to a 500 error message saying “sorry for any inconvenience caused”. This prompted me to contact customer services to be told there is nothing wrong with the website and that I should try private browsing to overcome the issue. I should have kept this women talking whilst I did this as no sooner I put the phone down I had the same error message.

I then phoned Tesco again only to be told that they are aware of the problem and for me to try again later.

It is so easy to loose ones temper but these customer service call handlers are not IT experts and its not their fault.

If Tesco is getting regular outage they should look to investing more back up servers.

So another hour wasted as I will have to keep on trying an re-ammend my order again.

Tesco should compenste their customers by either not charging a delivery fee or give some vouchers for the inconvenience caused as a gesture of good will.

Grocery Supermarkets.

Mon, April 27, 2020 / Editor CMJUK / 0 Comments
Drivers Without PPE Clothing.

My rant last time about Grocery Supermarkets was about vulnerable people not having deliveries and about cross contamination.

You will be pleased to know my deliveries have been re-instated but wait for this…….The delivery arrived today and my daughter greeted the two delivery men of which one of them coughed straight in her face.

Angry!!!!!!

You would think that all drivers should wear gloves and face masks but obviously they do not.

She is now worried about cross contamination and if he is a carrier or not.

Do all the staff get tested on a daily basis?, I do not think so and when they deliver the groceries they should abide by the 2 metre rule but they do not.

So does that mean if my daughter contracts the virus because of this individual that we can then sue the Grocery Supermarket Company?

I hope and pray for their sake it does not come to this and that my daughter is going to be OK.

It seems that I am I banging my head against a brick wall as everyone seems to be behaving like sheep and saying because “Simple Simon Says” they have to follow and not use their own initiatives.

Sheep Immunity – Follow The Leader and not Think For Ourselves….

All I can say is another blog post is heading to the CEO yet again….

Totally unbelievable!!

Grocery Supermarkets Failing Us!

Thu, April 09, 2020 / Editor CMJUK / 0 Comments
Supermarkets Are Not Helping!

On the whole I have been a loyal customer of Tesco’s for many years with relatively little issues until now. I normally shop online on a regular basis because both my daughter and I have disabilities.

I am not targeting this post entirely at Tescos, as all Grocery Supermarkets should follow my example.

I am just writing about my own personal experience with Tesco but I am sure all other grocery supermarkets have the same problem and are following the bright spark that makes the rules.

So with the Coronavirus Covid-19 pandemic I noticed Tesco struggling to keep up with demand of some of my usual products such as antibacterial-disinfectant, hand wash and hand gel for many weeks now. This was not my grieviance as I understood people had been bulk buying.

I would have already prior to the pandemic had a policy in place not to be able to purchase more than 3 items of any one product, as the store is a retailer not a wholesaler, but for some reason I hear Supermarkets are being less lenient again. do they never learn?

Its not the end of the world, we are not fighting for food.

If you want to buy in bulk go to a wholesaler, not that they are taking on any new registrations at this present time due to people thinking that this is the end of the world and we are facing some sort of zombie apocaplypse.

Lawmakers and CEO’s

Just like every thing else CEO’s & MP’s do not think until after the event. Similar if there was a catastrophic event the law would only kick in after the fact.

Businesses and Governments should think outside the box to have scenarios of what could happen and put improvisions in place so that if the inevitable should ever happen they would be prepared and covered.

So moving on I received an email from Tesco a few days ago that they will not be charging me my monthly delivery fee due to no delivery slots and are only delivering to the vulnerable:

I then had another email from the CEO of Tesco saying due to the pandemic they will be only delivering to the vulnerable.

So you are telling me there is only 110,000 clinically vulnerable and isolated people in the whole of the UK?. What does that mean exactly? What about the rest of the population i.e cancer patients that have auto immune disease or the elderly what about those people? According to https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19 people with underlying health conditions are at risk, such as:

  1. Solid organ transplant recipients.
  2. People with specific cancers:
    • people with cancer who are undergoing active chemotherapy
    • people with lung cancer who are undergoing radical radiotherapy
    • people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
    • people having immunotherapy or other continuing antibody treatments for cancer
    • people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
    • people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
  3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.
  4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).
  5. People on immunosuppression therapies sufficient to significantly increase risk of infection.
  6. Women who are pregnant with significant heart disease, congenital or acquired.

So I decided to reply but had to hunt for the email as I tried phoning customer service and got cut off several times, meaning they are not taking calls, by having auto responders in place. The email is towards the end of this thread and I got a response back from them today which is laughable.

The whole point of isolation is to try to contain the virus, so you would think that Tesco and all the rest of the grocery stores should follow suit and employ more staff (considering many people have lost their jobs right now) and have them answer calls, have online chat and answer emails.

On top of this stop people coming to the stores, full stop.

Cross Contamination.

By someone coming into a store there is a chance of cross contamination as someone that coughs could easily transmit the virus onto a product packaging and have it airborne for some one else to inhale.

“The only people in the stores would be the staff and they also would less likely catch the virus from cross contamination. But the store managers and the CEO’s are not OCD like me so they will not be thinking this way”.

As for the elderly who only shop for one or two minimal items or people that do not normally buy online, humanity should love thy neighbour and give a helping hand meaning if you live in close proximity to an elderly person or someone who does not know the first thing about shopping online you could order on their behalf it is not difficult, you could combine it into your shop and split the cost after, or set up an account for them.

If there are so many staff supposedly employed then they should be able to stock, stack, pick, pack, chat online, answer calls, email and deliver How about giving me 10% bonus to organise your business management as it needs re-organising.

So like I said in the beginning my daughter has an auto immune disease and suffers with multiple sclerosis, I am her mother and her carer and she has a low immune system due to treatment she has had six months ago.

So therefore physically venturing out to buy food in store I have a greater chance of contracting the disease from cross contamitation, which I could potentially pass on to my daughter. I do not know what sickly individual has coughed and spluttered on a product I have just picked up. Also I could be inhaling someone’s airborne germs having a greater risk on contracting the disease and then bringing it home.

I am not alone when it comes to people who cannot shop instore there are many disabled people in the UK 13.9 million disabled people to be exact but who’s counting: https://www.scope.org.uk/media/disability-facts-figures/ and not every one is clinically vulnerable as listed in the 6 points the government have laid out, some people cannot walk or lift/carry large shopping orders and some have mental illness issues and cannot shop for themselves. So for Tesco to send an email saying the Government have given a list of 110,000 vulnerable people what does that mean exactly?, I know I cited a guide from the Government website earlier but is it not the the case that every one is vulnerable? It does not mention the elderly, disabled, mental health patients and domestic abuse victims and not everyone has been diagnosed with underlying conditions as men more so than women do not like visiting their GPs hence that is why more men than women are dying from the Coronavirus Covid-19 pandemic because of this reason and not being diagnosed for any underlying problems. https://www.theguardian.com/commentisfree/2020/apr/07/coronavirus-hits-men-harder-evidence-risk

All people healthy and disabled are vulnerable because of cross contamination.

The less you spend outside your own home the better, as this is called “herd immunisation”.

The whole point of isolation is to stay indoors to try to contain the virus. People may be carriers of the disease and may not even know they are infected. It takes one person to infect 59,000 people in a snowball effect experts believe: https://www.businessinsider.com/coronavirus-vs-flu-social-distancing-infections-spread-explainer-video-2020-3?r=US&IR=T

So here is my email I sent to Tesco yesterday:

….and this is their reply in an email that states they cannot reply to emails

and that I should try phoning customer service where they do not mention there is an autoresponder and no one is answering calls.

But the person replied to me (Name Omitted) by email today even though I emailed Tesco yesterday, so this was not an auto responder email as I would have had it instantaneously yesterday. So she could have answered my question, but chose not to. Therefore I have had to resort to other means to get my point across.

I will put it to the test when I send another email today with a link to this post and see if she responds, we will then see if this is just an autoresponder and if my blog post gets noticed. I will also be contacting the CEO of Tesco on Linkedin so that he can respond directly to me.

Do not brush customers off, you need them for the future.

Cross contamination is my main priority and concern. I am not saying this for myself, I am saying this for all the population of the UK on the whole, if you have a person who is infected and comes into the store showing no signs but picks things up and perhaps puts them back, you are automatically cross contaminating. Self service baskets will be cross contaminated, the area where you put your food down in checkout will get cross contaminated, your food/produce will be cross contaminated and the carrier bags will also be cross contaminated.

Sneezing Droplets 8 Metres.

Furthermore coughing spreads droplets as far as six metres, and sneezing as much as eight metres. These droplets stay suspended in the air for up to 10 minutes. So by having the “two metre rule” is basically useless. https://www.sciencefocus.com/the-human-body/how-far-do-coughs-and-sneezes-travel/

Apparantly there is a right way to cough and sneeze and I beg to differ, remember I am the OCD expert here. As the photo suggests one should cough and sneeze into the crease of their elbow or back to their hand.

Coughing and Sneezing….

But imagine the scenario unfolding you have just sneezed into the crease of your elbow, not every one is going to have a bare arm thats No: 1, No: 2, germs can live on garments for several hours: Robert Amler, dean of the School of Health Sciences and Practice at New York Medical College and a former CDC chief medical officer, told HuffPost that the duration of the virus depends on the fabric, as some materials are more porous than others. https://www.huffingtonpost.co.uk/entry/how-long-coronavirus-live-clothing-washing

By sneezing or coughing into an elbow that is not bare and cannot be immediately washed one is potentially cross contaminating, as someone can easly touch your arm, even you unwittingly can touch yourself without thinking, as what occured an hour ago may not neccessarily be still be playing on ones mind to erradicate an hour later. If say you are wearing a coat and you have sneezed or coughed into the crease of the elbow and you take it off and lay it next to another coat owned by another person you have just cross contaminated. You could perhaps throw the coat over an armchair – cross contaminating the arm chair. Only an OCD person can teach you this.

Hence staff that have been screened to be healthy should be the ONLY people that are in the store.

By eliminating the consumer from entering the store, one potentially is containing the virus and flattening the curve. By allowing the customer to shop freely one is potentially opening a can of worms.

I will update on the post as and when I get more news.

Update 14/04/2020

On top of the fact there are no deliveries and one cannot contact the store by email or phone for love or money, without resorting to physically having to visit a store and queue to make a complaint, I am on the verge of screaming right now as I have only noticed 2 transactions going out of my account for the same amount of money.

At the time of updating my post earlier today I had not heard back from my email test the other day as I mentioned in my post at the beginning to see if in fact they actually do send out autoresponders or not and have sent another email today. However a few moments ago I received an email once again saying they do not respond to emails and prompted me to go to their online support FAQ, which frankly is no good to me as I need to speak with a human.

I have already showed this post to my MP Jo Stevens and Tesco via their email but have held off contacting the CEO until today and am curious how they will respond to this today if at all.

You can see the screenshot of the email content below:

I do not know what the maximum amount of transactions one can spend on self service but if it is say £40 and that went out twice the customer would have had £80 leave their account instead of £40. Imagine if this an elderly person how this would effect them and the stress it would cause.

The icing on the cake the contactless option obviously did not work forcing you to touch the keypad which is defeating the object of containing the virus.

Furthermore my daughter went out to do a shop yesterday thinking she was helping me as I could not go as I have a business to run and considering despite her disability, she was taking a risk having to go in-store let alone have to touch the keypad lol & omg….Under normal circumstances I do all the shopping but the one time my daughter went out she got charged twice and she risked her health at the same time by doing so.

I am now, shall we say very angry and still no closer to resolving the issues I am facing so only God knows what other people are facing…….

Absolutely Fuming!!

People are blaming the coronavirus covid-19 for just about everything that is going wrong with the way businesses are run, Coronavirus Covid-19 does not affect common sense to employ call handlers and online chat support workers.

My business is running smoothly so a corporate giant such as Tesco should not have a problem, yet they do.

This is now directed for the CEO of Tesco and any other Supermarket that has not got their act together !!!!

UK are their own worst enemies the moment they see snow the country comes to a grinding halt and now that we are faced with the pandemic all hell has broke loose and everyone is running around like headless chickens and blaming covid-19 for their bad management skills. In business you should have a Plan A, a Plan B and even a Plan C. Yet for some reason it seems as everyone is not organised, yet they will try to defend themselves by saying that they are when clearly they are not.

© 2024 CYMRU MARKETING JOURNAL

Theme by Anders Norén — Up ↑

Calendar

December 2024
M T W T F S S
 1
2345678
9101112131415
16171819202122
23242526272829
3031