NHS Complaint – Well Roath Pharmacy City Road Cardiff

Due to the coronavirus people who are vulnerable are given the option to have their medication delivered to their property as in the case of my daughter.

So last week I arranged for the medication to be delivered to my property but forgot that my daughter had a hospital appointment and because I cannot get up and down the stairs I would have relied on her to open the door to get the medication from the courier.

The pharmacy was reluctant to do a delivery and the pharmacist I spoke to said is there anyone that can collect the medication on behalf of my daughter i.e a neighbour or friend.

So again the pharmacy have contradicted themselves they asked if we knew anyone that could pick up the medication, but would not leave the medication with a secure neighbour inside my house.

Now you have to imagine the scenario I live in a terrace house, I live upstairs with my daughter, whilst there is a young family down stairs who are my tennants so I trust them implicitly, furthermore my door bell is a video cam so I can record who is at my door should I wish to do so ( however in this instance I did not and in a way I am gutted as I could have uploaded it but mores the pity I did not record it, lesson learnt I suppose for future).

Now pre covid-19 you as a patient can nominate anyone to pick up your prescription from over the counter if you are unable to do so yourself.

Here is my rant the courier came whilst my daughter was out, so I could not go down the stairs but I heard my tennant open the door. the courier did not want to leave the medication with my tennant and proceeded then to intercom me where I said to him I could not go down the stairs and for him to leave it with my tennant.

He refused point blank and said he would get sacked and I said “who would report him to get sacked” ceratainly not me seeing as I would be grateful that he had empathy and had done my daughter a favour and saved her from exposing her to an unsafe and dangerous environment.

So if my daughter God Forbid contracts this disease I can then sue the Pharmacy and the Courier and the NHS, I would go after everyone individually and I was once told by a solicitor that I could have been one 🙂

He went onto say he could not leave the medication with anyone other than the name on the parcel. I said but the medication is for my daughter and not for me, so my name is not on the parcel. He then said but he could leave it with me, so he contradicted himself as my name was not on the parcel.

I called him an “a@@eh@@e” and he doubled back and said what did you say?, being confrontational in which I turned off the intercom and cut him off.

Now my daughter has to go to the pharmacy to risk her own life to collect the medication that this idiot could have left with my tennant, who could have been the nominated person to collect the prescription over the counter pre-covid time and I could have recorded the delivery on my ‘Bell Cam’, but the courier did not give me a chance to do that.

I understand the point that you cannot hand over the medication to just anyone, but this was my tennant and I could have recorded the whole thing as an added precaution and security measure.

I am now going to name and shame this courier and pharmacy and the GP Surgery:

https://finder.well.co.uk/store/roath-city-road

I do not give a damn about this GP and Pharamacy and they have been on my radar for a long time now, with the doctor mis-diagnosing my daughter and giving her Gaviscon for a Auto-Immune Disease.

Not only this, when I first contacted the named pharmacy they refused to do the delivery and said they will do it just this once out of charity and tried to get us to ask a neighbour or friend to come and collect it instead…(no security issue there so it seems).

Yet you expect to clap for them every Thursday, they know what they are doing when they sign up for a job, you would not see soldiers crying because they are on the front line the same goes for the NHS they know what they signed up for when they chose the job.

For the pharmacy making that statement and being reluctant to do the delivery, my daughter already reported them to the council once already, she aims to do it again if this medication is not delivered.

One knows the risks prior for doing the job, so do not moan about the job and do your job properly.

Yes the doctors and nurse do a grand job don’t get me wrong but you would not pay off a heart surgeons mortgage if you had a heart attack and he saved your life. The same goes for the MOD (Ministry of Defence), but we do not stand on the doorstep clapping our hands for them, do we !

So to top it all my daughter went to collect the medication from the pharmacy after being told by the courier it would be back at the pharamcy today. Only to be told by the pharmacy the courier had not come back. So my daughter is now going to have to go again a second time.

15.52 The saga continues. I phoned the pharmacy and asked to see how we could resolve the ongoing problem and they said they attempted to deliver once so they have done their job…….

I reiterrated that my daughter is vulnerable and she cannot go again to the pharmacy, so they replied they will ask their one and only driver to deliver it again but could not make and guarantees. The pharmacy have no care for the patients well being.

I put the question to them if I was to send my tennant to the pharmacy what would be the difference of leaving the medication with the same tennant that lived in my house? The pharmasist could not answer me other than saying delivery drivers have to leave the medication with the patient. So if I was able to get downstairs this morning and I am not the patient the delivery driver should not have been able to give the medication to me, yet he said he was going to leave it with me even though I was not the named patient on the package.

Watch how they will try and justify their shambles of an excuse of a rule that makes no sense at all, that can be broken depending if the person used their intiative and used more than one brain cell. If I was the courier I would have asked the tennant to sign for the medication, its not hard and would have covered his sorry a@@e!

So the appointed person can collect the medication but the delivery driver cannot leave it with the appointed person even though the delivery would be video recorded….. work that one out?

My daughter also observed how the pharmacist was walking at a super slow pace even though there was a queue of people waiting in a line on the foot path in the scorching sun to be served. My daughter said the pharmacist was slower than a sloth

and was asking a patient to re-spell multiple times.

By coincidence I assume it was the same person that asked me three times today to spell the name of my daughter, which only has four characters in the name.

If I was the manager of that pharmacy I would have a stop watch on my staff member and retrain my staff.

This is unbelievable and a total shambles.

If the one and only driver fails to deliver, then tomorrow they will feel my wrath and will be showing them this post.

17.57 Update the Driver Failed to Deliver, why does that not suprise me….

Update Tuesday 26th May 2020

The same digruntled courier did deliver the medication and these are my daughters words not mine, “his body language and tone in his voice gave the impression he does not like his job”.

***Do not use this GP or Pharmacy they are a waste of space.