Dettol Antiseptic Disinfectant Liquid on my mind.
Why is this product out of stock?
I hear you say because there is high demand for the product right now. OK hear me out…….
Dettol is owned by a company called ‘Reckitt Benckiser Group Plc‘, they are the manufacturer of Dettol products.
Claims that Dettol can kill the Covid-19 Coronavirus have spread faster than the virus itself, although ‘Dettol’ have not confirmed this and it seems to be that every stockist around the UK is saying the product is out of stock and they do not know if and when they will get any back in.
Their company information is here, the only way you can communicate is by writing to them via snail mail, phoning them or filling out an online form that times outs. There is another way and that is through their social media channels which I took the liberty of contacting them on Facebook the other day.
I will show you the message between them and myself at the end of this post. Their Facebook page is: https://www.facebook.com/discoverRB/
The Company Profile is here:
| Type | Public limited company |
|---|---|
| Traded as | LSE: RB.FTSE 100 Component |
| ISIN | GB00B24CGK77 |
| Industry | Consumer goods |
| Founded | 1814 (J&J Colman) 1823 (Benckiser) 1840 (Reckitt & Sons) 1938 (merger of Reckitt & Sons and J&J Colman) 1999 (merger of Reckitt & Colman and Benckiser) |
| Founder | Isaac Reckitt Johann Benckiser |
| Headquarters | Slough, England, United Kingdom |
| Key people | Christopher A. Sinclair (chairperson) Laxman Narasimhan (CEO) |
Their Postal address is:
Dettol Customer Service Details UK:
Customer Care Number: Tel: 0500 455 456.
Telephone Number: 01-6305429
For other related company products:
UK Tel: 0845 7697079
ROI Tel: 01 661 7318
Dettol Postal Office Address UK:
103-105 Bath Road,
Slough,
Berkshire,
SL1 3UH,
Slough,
UK.
Rickett Benckiser & Office Address UK:
RB PO Box 4044. Slough SL1 0NS
P: 0333 2005 345
They do not have an email other than a privacy policy email: PrivacyOffice@rb.com but I am sure your message would get passed on to the right person, should you go down this route.
I believe that any company that wants to have a good reputation and to be trustworthy should be transparent and should update their customers if they have supply demand issues, no company on this planet should keep their customers in the dark, as that it is in my eyes bad business sense. and reckless.
My questions are:
- If they have supply problems, what is causing them to not supply to anyone at all? Surely if a product is still being manufactured then who are the stockists that are being supplied? (there is clearly no transparency with this company)
- Secondly what is causing the delay in manufacturing the product? is it that certain chemicals are in short supply?
- Why keep your customers in the dark, some people have mental health issues and are more anxious than most especially if they suffer with ‘OCD’?
Facebook Messenger Message from RB Group PLC.
Renata “Hi, Why is it so difficult to buy Dettol Antiseptic Disinfectant in the UK (Cardiff) area especially. Everywhere it saying stock unavailable, what does that mean exactly? I know we have a pandemic going on with Covid-19 but I cannot get Dettol anywhere for love or for money. I suffer with OCD so I am getting extremely anxious not being able to get hold of this and was wondering have you discontinued it?, or are the manufacturing issues. I am happy to buy in bulk if you tell me where I can get it? I await your reply at your earliest convenience”.
Fri 19:43 “Hi Renata, Hope you’re doing great today. Thanks for your interest in our products and taking the time to contact us. We are aware of the current situation and concerns, and we also know how it affected our retailers’ stock because of the increasing demand of it, exceeding our normal producing levels. Our teams are working urgently to produce and deliver more stock to the general warehouses. They’re doing the best to keep up with the consumer needs in this situation and will supply as soon as they’re able, but we don’t know what the time frame for this would be at the moment. Unfortunately we do not sell directly, but only to our supermarket chains warehouses. We apologise for the inconvenience, but hope you understand and that this is relieving information for you. Kindly, The RB Social Team“
Renata “I understand you do not sell direct but it is getting increasing difficult to acquire you product. Thank you for getting back to me anyway. Kind Regards Renata Chat conversation end Type a message”…
Now if you read my first message I asked them where can I get the product from and they clearly did not answer me and with my final message they just blanked me as if I was insignificant, perhaps I would have ordered a lorry load, they do not know that, so who is to say that if I find another product that my OCD is fine with, I can then kiss Dettol goodbye. Tesco has it’s own brand of Antiseptic Disinfectant. I may have OCD but that does not make me stupid.
Further news of the Covid-19 Coronavirus is now being confirmed that it was man made and purposely introduced as a Political Agenda for the US Government. You can read about it here: https://londonlovesbusiness.com/reports-suggest-coronavirus-was-part-of-a-biological-weapon-programme/?fbclid=IwAR0FFSfmKLPLGnDjFTpVymMcprltKjnq3FPJWtnQZCgFfDKo8iMgdnvnT7s
So my final thoughts are I want Dettol – Reckitt Benckiser Group Plc to announce when they foresee getting stock back in to the British Market, for them to say they do not know is like the Chief not knowing what his Indians are doing? Obviously they must have more Chiefs than Indians.
How can you not know when your supplies are going to be met?
If you a run a company you should know it like the back of your hand and if you do not then there is something seriously wrong. Its like me saying to the customer I do not know when your website will be built as I have no internet.
Who’s to say they are not supplying China and leaving the UK out in the cold?, or if you think out side of the box maybe they are trickling small supply’s in at astronomical prices, after all someone I know managed to acquire some stock from a company for me and I ended up paying £25 for 2 Litres.= or 4 x 500 ml bottles which normally are about £3.00 each, so I literally paid double compared to what I normally pay.
The reason I am making a song and dance about it is because I having been using this brand for the past 30 years or more and it is hard to wean yourself off a product onto a new one, which I have been accustomed to and rely on it as part of my daily living routine. I have trusted them as a company and what they stand for, for many years but recent developments have made me rethink their credibility for not standing by and being transparent and reassuring their customers of difficulties they maybe experiencing. Simply pacifying a customer is not good enough.
I will have to try out the Tesco version in comparison, after all if it kills 99.9% of bacteria then I am happy and it is versatile (meaning you can use it for personal hygiene as well as surfaces), just like ‘Dettol Antiseptic Disinfectant’ and I assume Tesco’s version has a fresh smell unlike its counterpart by the wording on its label, like who does not want have a fresh smell?
Dettol Antiseptic Disinfectant liquid on the other hand has a very strong chemical pungent smell, which is not pleasant on the nose.
I use it for practically on everything from washing my clothes, using it in my bath water. and cleaning surfaces. I prefer it to their odourless surface sprays, but the smell could be improved . I know they have a lavender disinfectant but it does not have a dual purpose like the original version.
I may do a review on Tesco’s own and give you an update soon.
On behalf of my readers I need answers to my Dettol questions and I need them fast !!
Leave a Reply
You must be logged in to post a comment.